FAQs

• Do you offer gift vouchers:

Yes, gift cards can be purchased via our website, please note these are available as an E- Card only. Once you have purchased your gift card, this will be emailed straight to the recipient

Or you can pop to our Haslingden Boutique store and purchase a gift card from store.

• My discount code isn't working:

Your discount code may not be working for any of the following reasons:

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Your code: Have you entered the code correctly? Try copying and pasting the code into the Promo Code box just before checkout.

Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

Unique Codes: If you receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once. Discounts are not available on delivery charges, sale items and gift vouchers. Your discount cannot be used in conjunction with any other offer and you can only use one code per order.

• I'm missing an item from my order

We're sorry to hear you are missing an item from your order.

Our warehouse thoroughly check orders before they are dispatched however we understand mistakes can be made.

We ask for you to contact our customer care team on receipt of your order to report this and provide the following information:

• Order Number
• Name of the item missing
• Images of the whole outer packaging - please include any visible damage
• Image of the courier label only - located on the outside of the box

Our customer care team will be happy to investigate and resolve this issue swiftly.

• I've received a Faulty or Incorrect item in my order

We're sorry to hear there has been an issue with your order.

Please do inspect all items within your order when they arrive and contact our customer care team here urgently with the following information;

• Order Number
• Product Name
• Image(s) of the fault along with a brief description
• Full length Image of the Item showing labels attached.

For incorrect items we will require additional image of the packaging to establish how this occurred.

The Customer Care Team will be happy to investigate this further and respond with a resolution.

• How can I track my order?

As soon as your order has been fully processed you will receive a notification email this will contain your courier details and parcel tracking link. If you have not received this please email and we can send over the shipping tracking.

• I haven't received my order and its saying deliver?

We're sorry to hear you have not received your order.

The courier may provide a delivery images - please do check your tracking to see if you recognise this area.
We also ask if you can check your safe place and with immediate neighbours as they may have taken in your delivery on your behalf.

If your parcel cannot be located there is a limited time to raise with our courier team and we ask you to reach out to our customer care team.

Get in touch with our customer care team.